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Shipping & Returns

Shipping & Returns Policy

Effective Date: January 13, 2026
Last Updated: January 13, 2026

At Travel by James LLC (“we,” “us,” or “Travel by James”), we partner with trusted third-party suppliers to fulfill and ship our products. This policy explains our shipping process, delivery timeframes, returns, exchanges, and refunds in compliance with Google requirements.

1. Order Processing

All products sold on TravelByJames.com are fulfilled through third-party drop-shipping partners.

  • Orders are typically processed within 2–7 business days after payment confirmation.

  • Processing times may vary depending on product type, supplier location, and demand.

  • You will receive a confirmation email once your order has been processed.

2. Shipping Times

Because products are shipped directly from our suppliers:

  • Estimated delivery time is 7–21 business days

  • International orders may take longer due to customs or local postal services

  • Shipping times are estimates and not guaranteed

Travel by James is not responsible for delays caused by:

  • Customs inspections

  • Carrier disruptions

  • Weather or natural events

  • Incorrect shipping information provided by the customer

3. Shipping Costs

  • Shipping costs (if applicable) are displayed at checkout.

  • Some products may include free shipping, while others may vary by destination.

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

4. Tracking Information

  • Tracking numbers may be provided once available.

  • Some shipments may have limited or delayed tracking updates, depending on the carrier.

  • Tracking links may show partial progress until the package reaches your country.

5. Address Accuracy

Customers are responsible for providing accurate shipping information.

Travel by James is not responsible for:

  • Lost packages due to incorrect addresses

  • Packages marked as delivered by the carrier

Orders returned to the supplier due to address errors may require additional shipping fees to resend.

6. Returns Policy

Due to the nature of drop shipping:

  • Returns are accepted only for defective, damaged, or incorrect items

  • Return requests must be submitted within 14 days of delivery

  • Items must be unused and in original packaging

To request a return, contact us with:

  • Order number

  • Description of the issue

  • Photo evidence (required)

7. Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale

  • Customized or made-to-order products

  • Items damaged due to misuse or normal wear

  • Products returned without authorization

8. Refunds

  • Approved refunds will be issued to the original payment method

  • Refund processing time: 5–10 business days after approval

  • Shipping fees are non-refundable unless the item is defective or incorrect

Partial refunds may be issued for:

  • Items returned damaged due to customer handling

  • Missing original packaging

9. Exchanges

If you received a defective or incorrect item, we may offer:

  • A replacement item (subject to availability), or

  • A refund, at our discretion

Exchanges are handled on a case-by-case basis.

10. Lost or Delayed Shipments

If your order has not arrived within 30 business days, please contact us.

We will:

  • Investigate the shipment with the supplier or carrier

  • Offer a replacement or refund if the package is confirmed lost

11. Cancellations

  • Orders may be canceled within 24 hours of purchase

  • Once processing begins, cancellations are no longer guaranteed

12. Contact Information

For shipping or return inquiries, contact:

Travel by James LLC
Email: james@travelbyjames.com
Website: https://travelbyjames.com

 

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